Our Approach to Customer Care

The grand old tradition of hospitality for customer service means that guests will enjoy the service with a smile and a personal interaction with someone who will make them feel welcome.

At The Shaftesbury Hotel Collection we would like to provide this experience for our customers visiting our website. We will continuously be improving our electronic customer relationship management with a view to provide the best possible customer care.

We consider that you are a valued customer to us having given us the opportunity to be of service to you.

We abide by professional ethics to ensure that we provide our services with sincerity, genuine interest in the customer's requirements and accomplishing the task to your satisfaction.

Sky is The Limit For Senior Citizens

We care for you. If you are above the age of 58 years, please advise us at the time of booking by giving us your date of birth. Our hotels have the added benefit for the senior citizen of offering a 10% discount of the accommodation. Subject to providing relevant ID upon arrival.

Families and Children

We love children accompanied by their parents. Some hotels are more children friendly than others. Why not give us your requirements and we will respond with some special deals.

Students

We understand the importance of your leisure time and also your budget. If you are coming to London in a group, we respectfully suggest that you ask your travel organiser to contact us, so that we can arrange special rates for your group.

Corporates

Reduce your accommodation overheads. Simply inform us of your budget and requirements and we will get the best, discounted deals. Please click here for our corporate reservations booking form.

Reservations made easy

We will make you feel totally at ease when you place your reservations with us. We provide a personalised service seven days a week. If you would like to talk to one of customer reservation agents, we will be pleased to answer your query 24hours a day 7 days. For more information please contact us on

For more information on Shaftesbury Properties, Kindly contact our Shaftesbury Central Reservations team on +44(0) 20 7479 2255 or email reservations@shaftesburyhotels.com.
For more information on Park Grand Properties, Kindly contact our Park Grand Central Reservations team on +44(0) 20 7479 2266 or email reservations@parkgrandlondon.com.

V.A.T (TAX)

Value Added Tax (VAT) is currently at 20%. The accommodation charges are subject to VAT at 20% which is a Government Tax and must be paid.

Our Performance Standards

You will receive instant confirmation of your reservation, however if you have any further enquiries we have set out performance standards to ensure that we will address all your enquiries within 24 hours.

Feedback

Your feedback with regard to our services is very important to us. We will be grateful to you for any comments or suggestions you may have which will help us in our continuing drive to improve our services. Please send us your views and enter a prize draw by completing our feedback form.

Photo-ID requirement for British Citizen

Any guest who is a British citizen can provide a valid driver's License ( UK & EU License only) or any other ID type with guest photo

Photo-ID requirement for UK Residents

Any guests who are a resident in the United Kingdom must provide a valid passport or national ID cards with photo which states their nationality.

Photo-ID requirement for EU Residents

Guest checking in from any of the European Union countries must provide either the ID card , Passport or EU drivers licence upon check-in.

Photo-ID requirement for NON-UK & EU Residents

Guest who are not from UK or any of the EU countries can only provide a Passport as a valid photo-ID.

Thank you

May we take this opportunity to thank you for giving us your time to read our Customer Care Portfolio. We will be even more thankful to you for giving us the opportunity to serve you. We wish you good luck and a great stay in London.

The Management.
The Shaftesbury Hotel Collection